Our customers’ safety and security is very important. 

For this reason, here are a few tips to protect yourself and your online accounts:

  • Your login ID will always remain the same. However, for security purposes, you may be asked to change your password.
  • We will never call, email or text you requesting your personal information. 

To report any suspicious email, text or phone requests, please contact our Customer Service Department at 800-713-6083 or your local branch immediately. 

You can help protect yourself by making an effort to control risks when you use your personal computer and/or mobile device to conduct business online.

  • Don’t give your passwords to anyone. And do not record your password in an easy to find place. 
  • Change your passwords often. Be sure to choose passwords that are hard for others to guess.
  • Never open an email or attachment or click on a link from an unknown source. 
  • Always use a reputable firewall, anti-spyware/anti-virus software. Be sure that it has been updated with the latest patches. 
  • Never respond to an unsolicited email, pop-up message or text message that asks for any type of personal information.
  • Do not view or share personal information when using a public Wi-Fi network.

While we continue to maintain a safe and secure environment for your important banking information, the following are some things you can do to help in this effort as you track your finances on-the-go:

  • Treat your mobile device like your PC. Download any security patch updates and anti-virus software on your mobile device; this will help you avoid obtaining a virus or some other harmful issue on your device. 
  • Secure your device with a password. Secure your device and/or SIM card with a password and set your device to automatically lock when you are not using it. Be sure to log off completely after using a mobile banking site or app. 
  • Delete old messages. Make sure to delete text messages from your financial institution once you have read them. You may also want to regularly delete your browsing history and other old information. 

Phishing is a high-tech scam that uses spam, pop-up messages, or text messages to deceive you into disclosing your personal information. These messages may ask you to “update”, “validate”, or “confirm” your personal information. Some phishing emails or text messages will even threaten a dire consequence if you do not respond. The message may direct you to a website that will appear just like a legitimate organization’s website. But it isn’t. 

Here are a few tips that the Federal Trade Commission (FTC) recommends:

  • If you receive an email, pop-up message or text message that asks for personal or financial information, do not reply or click on the link within the message. 
  • Area codes can mislead. Some scammers send an email or text that appears to be from a legitimate business and asks you to call a phone number to update your account or access a “refund.” 
  • Use anti-virus and anti-spyware software as well as a firewall and update them regularly. 
  • Do not email or text personal and financial information. Note: If a MainSource employee sends you an email including personal and/or account information, it will be secure and encrypted. 
  • Review credit card and bank account statements as soon as you receive them to check for unauthorized transactions. 
  • Be cautious about opening any attachment or downloading any files from emails you receive, regardless of who sent them. These files can contain viruses or other software that can weaken your computer’s security. 

There are numerous scams presented daily to consumers so you must always exercise caution when it comes to your personal and financial information. The following tips may help prevent you from becoming a fraud victim.

  • Be aware of incoming email or text messages that ask you to click on a link because the link may install malware that allow thieves to spy on your computer and gain access to your information.
  • Be suspicious of any email or phone requests to update or verify your personal information, because a legitimate organization would not solicit updates in an unsecured manner for information it already has.
  • Confirm a message is legitimate by contacting the sender (it is best to look up the sender's contact information yourself instead of using contact information in the message).
  • Assume any offer that seems too good to be true is probably a fraud.
  • Be on guard against fraudulent checks, cashier's checks, money orders, or electronic fund transfers sent to you with requests for you to wire back part of the money.
  • Be wary of unsolicited offers that require you to act fast.
  • Check your security settings on social network sites. Make sure they block out people who you do not want seeing your page. 


Identity theft can happen to anyone. The best protection is to carefully protect your personal information. Per the FDIC, here are some ways to protect your personal information.

  • Do not share information over the phone, through the mail, or online unless you initiated the contact or know the person you are dealing with. 
  • Shred old receipts, account statements, and unused credit card offers.
  • Choose PINs and passwords that would be difficult to guess and avoid using easily identifiable information such as your mother's maiden name, birth dates, the last four digits of your social security number, or phone numbers. 
  • Pay close attention to billing cycles and account statements. Contact your bank if you do not receive a monthly bill or statement since identity thieves often divert account documentation. 
  • Review account statements thoroughly to ensure all transactions are authorized. 
  • Obtain your free credit report annually and review your credit history to ensure it is accurate. 
  • Be careful about where and how you conduct financial transactions. For example, do not use an unsecured Wi-Fi network because someone might be able to access the information you are transmitting or viewing. 

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